Child Mind Institute Hiring for Intake Coordinator at New York, NY Full Time

Child Mind Institute is seeking a highly skilled and motivated individual to join our team as an Intake Coordinator in the New York office. The Intake Coordinator works closely with the clinical and administrative teams to support families interested in clinical services at Child Mind Institute. The Intake Coordinator serves as a liaison between clinicians and new patients and families.

ing to Patient Experience Manager this is an non-exempt, full-time, hybrid position (minimum 3 days in office) located in our NYC headquarters office.

We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website .

Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

Responsibilities

• Communicate professionally with new patients via phone and email providing information about the

Child Mind Institute intake process and answers to frequently asked questions

• Oversee patient experience from the time patients contact Child Mind Institute to the time they

schedule their first appointment

• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within

the electronic medical record (EMR) system

• Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate

case assignments

• Provide appropriate follow-up to communicate clinicians’ recommendations for scheduling at Child

Mind Institute or externally

• Manage high priorities and multi-task in a fast-paced work environment
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect

personal health information

• Assist with training of new support staff and provide team coverage when necessary

Qualifications

• Bachelor’s Degree in psychology or related field required
• 1+years of relevant work experience
• Strong interpersonal, communication, and customer service skills
• Candidates bilingual in English and Spanish a plus
• Excellent judgment and creative problem-solving skills, including conflict resolution
• Ability to appropriately handle sensitive information with discretion
• Professional demeanor and attitude; ability to interface with families as well as senior leadership,

clinicians, and staff

• Self-starter and team player, able to establish and maintain effective working relationships
• Thorough, accurate, and conscientious about assignments
• Positive attitude, energetic, and interested in working in health care
• Prior experience within a clinical setting preferred
• Passion for the Child Mind Institute’s mission

Special Considerations

Please upload your CV during the application process.

The salary range for the position is posted. Factors such as candidate’s work experience, education/training,

job-related skills, internal peer equity, as well as market and business considerations affect the salary offered

within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific

city and state and depending on the role), if an authorization is granted to work outside of the location listed

in this posting.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on

race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy,

childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender

expression/transgender (including whether or not you are transitioning or have transitioned) and sexual

orientation; national origin (including language use restrictions and possession of a driver’s license issued to

persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code

section 12801.9]); ancestry, physical or mental disability, medical condition, genetic

information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual

orientation, milit