Aproove Hiring for Customer Success Agent at United States Full Time

About Us:

Aproove Technologies, Inc. seeks an ambitious, enthusiastic, tech-loving dynamo to join our team as a Customer Success Agent. Founded in 2006, Aproove has continued to evolve and meet its customers’ needs across various industries. This is not just a job, but a chance to be part of something big. Aproove is a growing SaaS company blazing new trails in Workflow and Project Management, and we’re looking for someone who shares our passion for innovation.

Aproove cultivates an environment that encourages curiosity, collaboration, and continuous learning.

Aproove is a highly configurable and deep technical platform, and this role will require dedication and a hunger to learn.

While you are at level 1, this opportunity can be viewed as a paid internship, and as you progress, it will provide you with multiple career path opportunities within the Aproove structure.

Aproove will invest considerable time and energy into providing training and knowledge; therefore, it is vital that the candidate is not looking to “job hop” and is looking at a multi-year commitment. 

What we expect from you:

This is a full-time remote position that s to the Customer Success Manager. The primary responsibility of this role is to work toward prompt resolution of customer inquiries with “white glove” service. This includes issue investigation and the provision of initial technical support and customer education via the Customer Help Center. Gathering additional information from clients may also be necessary.

To support and position the right candidate for success, Aproove has a well-defined onboarding process with clear expectations.

Year 1 will consist of the following:

• Under the mentorship of the Customer Success Manager, develop a deep understanding of the Aproove Enterprise product through intensive hands-on training, shadowing, and in-depth study of product documentation.

• Level 1 certification to begin immediately. 

• With supervisor guidance, investigate Level 1 issues, and draft responses to customers

• Assist with the creation and enhancement of user documentation

• Triage tickets 

• Interact with clients in calls, screen shares, tickets, and projects. (This will be with your supervisor initially). 

• In time, you may be required to show customers new features and assist in the configuration of those features

The ideal candidate:

• Naturally curious and hungry to become an Aproove product subject matter expert. 

• Based in North America, ideally in EST or CST timezone.

• Welcomes feedback and uses mistakes as a platform to learn and grow.

• Active listener with strong written and spoken communication skills.

• Exceptional analytical and interpersonal skills.

• Operates with a default “service mindset.”

• Aptitude for quickly learning processes and technical concepts.

• Organized and effective in task and queue management.

• Ability to work from home, with a strong work ethic.

• Ability to be proactive, and work off your own initiative without micro-management.

• This will be your second job, perhaps you are in a customer service position and want to be more on the tech side, or have a tech background from your education, and are not working in your chosen sector. 

• First job experience is preferred, however, we encourage applications from candidates looking for a first job however, you must demonstrate a background of technical awareness and education.

The future:

• Initially, you will be required to reach level 1 in Customer Success. Your development will be monitored and mentored with performance reviews and daily feedback from your manager. 

• All being well, your career progression will naturally take you to Level 2 skillset, which is still under the remit of Customer Success. 

• Level 3 and 4 takes you to engineer level where you will deal only with advanced support tickets escalated by the Customer Success Team. Level 3 and 4 also offer opportunities to work on new customer projects as a technical analyst, workflow engineer, and deployment expert. 

What we will offer you:

• Base Salary: $40,000 – $50,000 (depending on experience) + Level 1 certification Bonus

• Performance-related bonus opportunities 

• Clear paths for career progression

• Health Insurance (Medical, Dental, Vision) + Life Insurance

• 401K with 4% match



• 20 days vacation

Application process

• (Weeks 1-3) Customer Success Manager will select candidates for interview from the applications received. (unsuccessful candidates will be notified).

• (Weeks 2-4) 1st Interview with Customer Success Manager.

• (Weeks 3-5) If successful, a second interview will be set with the Customer Success Manager and COO – This interview could involve some example scenarios to understand your initial reaction to specific incidents. 

• (Week 6-7) Job offer – (however, we reserve the right to conduct a 3rd interview, or require additional skill tests if the process requires). 

Please note that If you accept the job offer, background checks and reference checks will be initiated.

No Recruiters.