SA Technologies Inc Hiring for Customer Service Representative/Live Chat – FULLY REMOTE at Reston, VA Full Time

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. The CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.

Requirements Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives

Qualifications:

• Strong written communication skills with a keen attention to detail.
• Prior experience in customer service, preferably in a digital environment.
• Proficiency in typing and data entry.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Problem-solving skills and the ability to think on your feet.
• Empathy and patience when dealing with user concerns.

Benefits

• Health Insurance: Insurance covers vision and dental.
• Work/Life Balance
• Tuition Reimbursement Assistance and amp; Education Life Works
• Employee Stock Purchase Plan
• Employee Wellness and 401k plans