Get It Recruit – Healthcare Hiring for Healthcare Customer Service – Remote | WFH at San Francisco, CA Full Time

As a Patient Support Specialist, you will play a vital role in ensuring exceptional patient care and service. Your responsibilities will include:

Engaging in outbound calls, fielding inbound calls, and promptly addressing email support inquiries to assist patients effectively.

Providing compassionate patient support through various channels, including responding to patient emails and handling phone inquiries with professionalism and empathy.

Managing medical records efficiently and accurately, contributing to seamless patient care coordination.

Executing both front office and back office duties, such as patient education, processing medication requests, addressing patient queries, and supporting the needs of healthcare providers.

Collaborating closely with team members and our extensive provider network to uphold a model centered on patient well-being and the delivery of high-quality service.

Qualifications

Excellent communication skills, both verbal and written, with a strong emphasis on empathy and patience.

Proficiency in multitasking and prioritizing tasks in a fast-paced environment.

Attention to detail and accuracy in managing patient records and information.

Ability to work effectively both independently and as part of a collaborative team.

Commitment to maintaining confidentiality and adhering to HIPAA regulations.

Benefits

Competitive compensation package commensurate with experience.

Comprehensive benefits package, including healthcare coverage and retirement savings options.

Opportunities for professional growth and development within a supportive and dynamic work environment.

How To Apply

If you are passionate about making a positive impact in patient care and possess the required qualifications, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience and interest in the position. We look forward to welcoming dedicated individuals to our team!

Employment Type: Contractor