TridentCare Hiring for Radiology Customer Service and Dispatch Position (Remote) -Saturday, Sunday, Monday, Tuesday and Wednesday : am to : am at United States Full Time

• Productivity: Must be able to assign/page between 180 – 200 cases per 8 hour shift
• Display the ability to navigate the GPS tracking system in conjunction with our operating system.
• Assign Technologists to the proper general area and facilities as noted on the schedule.
• Page appropriate Technologist for “STAT”, ASAP and PRIORITY homes efficiently.
• Communicate and problems to the Internal Operations Center supervisor and respective Area Manager.
• Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
• Answer phones in a timely manner.
• When required, will assist the customer service representative with the overflow of client calls.
• Assign STAT cases within a reasonable time frame (1 – 15 minutes).
• Assign regular calls within a reasonable time frame (1 – 30 minutes)
• A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.

Primary Customers Of This Position And Type Of Contact

• External: Area Managers. Field Sales Personnel
• Internal: Technologists, customer service representatives

Qualifications Required

• Ability to work independently and with a team.
• High Speed Internet is required for this position.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational and analytical skills
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus)
• Knowledge of customer service strategies.
• Ability to work independently in a high volume environment.
• Basic computer knowledge and Medical Terminology a plus but not required.
• A minimum of a High school Diploma or equivalent required