TEKsystems Hiring for Customer Service Representative- FULLY REMOTE at Charleston, SC Full Time

This is a customer support role which will focus on assisting customers in their auto division. These positions are high call volume (60-70 calls per day), inbound calls in a scripted setting. NO COLD CALLS.

Job Description

• This CSR role provides exceptional service through answering agency inquiries leveraging real-time digital transactions on the status of policy, risk eligibility and underwriting policies and procedures.
• These individuals are responsible for answering policy inquiries from policy holders and agents
• Questions about policy status
• Billing status
• Policy change requests
• Responds to all inquiries promptly and professionally in real-time
• Provides exceptional customer service and accurate risk decision-making
• Follows up on complex questions quickly and thoroughly

Qualifications

• MUST HAVE Auto Insurance experience is encouraged but not required
• 2+ years of customer service or call center experience required
• Ability to learn new systems efficiently
• Able to handle a fast-paced environment and able to multi-task

Hours

Monday- Friday- 8am- 4pm– 40-hour work week paid out

Pay

22-23/hr. (based off experience)

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.