Escape Ensemble Consulting Hiring for Remote Customer Support at United States Full Time

Company: Escape Ensemble Consulting

Location: Remote

Responsibilities:

• Client Interaction: Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally.
• Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences.
• Travel Support: Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies.
• Problem Resolution: Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience.
• Communication Liaison: Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively.
• Feedback Collection: Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs.
• Documentation and ing: Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system. Generate s as needed to track customer service metrics and trends.

Benefits:

• Flexible remote work arrangement.
• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive training and ongoing professional development.
• Travel perks and discounts on personal travel bookings.
• Supportive and collaborative team environment.

Qualifications:

• Previous experience in customer service or a related field, preferably in the travel industry.
• Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with clients.
• Proficiency in using CRM systems and other relevant software applications.
• Strong problem-solving skills and ability to remain calm and composed under pressure.
• Detail-oriented with a commitment to providing high-quality service.
• Ability to work independently and as part of a team in a remote environment.
• Passion for travel and a genuine desire to create exceptional experiences for our clients.

If you are enthusiastic about travel and dedicated to delivering exceptional customer service, we invite you to join our team at Escape Ensemble Consulting as a Remote Customer Care Specialist. Apply now to embark on a rewarding career in the travel industry!

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