Evergen Hiring for Client Success Manager at Australia Full Time

🔭 About Us

Evergen’s mission is to orchestrate >10GW of distributed energy assets across the globe. Our team is an amazing mix of some of the smartest, curious and most diverse people from all over the world working together to speed the transition of the world to renewables.

👋 About You

Evergen is the software heart beating across the entire energy ecosystem. We optimise and orchestrate batteries and other technologies to collectively support the electricity grid, and in so doing we increase the uptake of renewable energy and create additional value for individual asset owners.

Integrating with the multitude of inverter, battery, solar and appliance technologies out there so that we can optimise and control these systems via the cloud is absolutely central to what we do at Evergen!

• We love super smart, hardworking, dependable people here at Evergen, but you must be a good person first and foremost
• We like independent thinkers
• We like people who can state their case in a succinct and articulate way
• We like people who challenge the status quo and are not afraid of change
• We love people who are intellectually curious… about anything
• We love people who make those around them better performers
• You are the most helpful person in the room, and understand that your job is to make your team look good
• You are a fast learner
• You are great at talking with people as well as clearly articulating yourself through e-mail and chat communication platforms
• You can be thrown into any situation and know that you will succeed.

🤓 Responsibilities

• Serve as the primary point of contact for assigned key clients, building, and maintaining strong relationships with them.
• Act as an advocate for the client, understanding their specific business needs and goals within the energy industry, and working with internal teams to deliver solutions that meet those needs.
• Proactively identify and address any issues or concerns that arise with clients, working to resolve them quickly and effectively.
• Collaborate with sales, tech and marketing to identify and pursue new business opportunities with clients.
• Develop and implement strategies to improve performance and drive growth.
• Work with product managers to ensure the timely delivery of various technical projects.
• Keep track of required customer deliverables and ensure that a delivery plan is in place.

🤹🏻 Skills

• 2 to 3 years of experience in Project Management, Client Success or Account Management.
• Strong communication, interpersonal, and relationship-building skills.
• Experience with CRM software is a bonus.
• Proven ability to manage and grow key client relationships.
• You are somewhat technical and can manage timelines between various departments with ease.

🧰 Tools we use

• HubSpot is our CRM, landing pages and marketing automation flow and management software.
• Asana is our company-wide project management system.
• Loom is used to minimise meetings and to record videos with screen sharing to share between people and teams to explain difficult concepts.
• Trainual is used for structured training. Our teams are encouraged to document everything.
• Slack is used for internal messaging; we thoroughly dislike internal emailing.
• G Suite is our tool of choice for video calls, emails, documents and document storage.

If you have not heard of these tools before, don’t worry; we have a Trainual training guide on how to use them all on your first day. 😁

We are re-architecting a better, sustainable energy future for everyone on the planet. To do this, we need highly driven people from all walks of life to help. No matter your background, ethnicity, gender or education. If you are driven, sharp as a tack, and literally want to change the world, we would love to have you! Evergen is pro performance & people.

👇 How to Apply:

1. Apply via LinkedIn and attach your resume

2. Follow the prompts in any email communication we send you!

Good Luck! 🥳