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About The Position
Cornerstone Residential is a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States. At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners. Leasing Agents welcome prospective residents, assist with viewing/touring the property, provide accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Agent is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Requirements
- Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
- Experience in hospitality, retail, sales, or customer service will also be considered.
- Minimum 1 year of customer service and sales experience.
- High School diploma or equivalency certificate required.
- Valid Driver’s License, a good driving record, and current motor vehicle insurance which meets State requirements.
- Must be proficient in speaking, reading, and writing in English.
- Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
- Must be able to pass a background and drug screening.
- Must have LIHTC experience.
Responsibilities
- Responsible for carrying out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure Cornerstone is meeting the Client’s objectives and expectations.
- Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing Cornerstone.
- Maintain occupancy levels as established by owner/budget expectations.
- Exhibit professional leasing techniques.
- Assist with the completion of the monthly Market Surveys and analysis.
- Assist with advertising and marketing strategies for the apartment community as needed.
- Exhibit closing ratios in regard phone and walk-in traffic per Cornerstone policy.
- Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
- Assist with resident retention programs.
- Ensure the safety, comfort, and privacy of all property residents.
- Ensure move-in orientation is completed consistently with new residents.
- Maintain appropriate resident files including forms, leases, documents in accordance with Cornerstone Standard Operating Procedures.
- Responsible for the daily integrity and confidentiality of resident files.
- Ensure that documents and reporting systems are maintained, updated, and organized.
- May assist in periodic reporting requirements as requested.
- Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion.
- Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.
- Other duties as assigned
Benefits
- monthly commissions
- discounted housing
