GetIt Recruit – Administrative Hiring for Customer Service Professional – Phone, Chat, Email – Remote at Goodyear, AZ Full Time

We’re a leading automotive and diesel specialist with a strong presence in the industry for over 15 years. Our team, led by an ASE Master Certified expert, is committed to excellence in everything we do. Operating from two locations, we’ve built our reputation on trust, integrity, and honesty. Working alongside our dedicated technicians and service advisors, we strive to provide the best service possible, maintaining our core values at the heart of our operations. We’re also dedicated to maintaining a clean and safe environment for both our staff and clients, ensuring a hygienic experience at our facilities.

Job Overview

We are on the lookout for a passionate and driven Remote Customer Service Professional to become a part of our dynamic team. This full-time, remote position offers the chance to deliver outstanding customer service from the comfort of your own home. As the first point of contact, you’ll play a crucial role in addressing our clients’ inquiries through phone, chat, and email, ensuring a seamless and positive experience.

Key Responsibilities

Efficiently handle inquiries via phone, chat, and email, providing timely and professional responses.

Offer accurate information and support for general inquiries, maintenance requests, and lease questions.

Resolve customer service issues effectively, ensuring customer satisfaction.

Collaborate with team members for efficient inquiry resolution.

Document all customer interactions comprehensively, with follow-ups as necessary.

Stay informed on the latest company policies and procedures to offer precise information.

Qualifications

Undertake additional administrative duties as required.

High school diploma or equivalent.

Proven experience in customer service, preferably in a remote setting.

Exceptional communication skills, both written and verbal.

Proficient in multitasking and prioritizing effectively.

Strong problem-solving abilities.

Competence in various computer programs and systems.

Capable of working both independently and as part of a team.

Flexible to work a full-time schedule, including some evenings and weekends.

Why Join Us?

We not only offer a competitive salary and a comprehensive benefits package but also a workplace that values growth, respect, and teamwork. Our unwavering commitment to safety and health, alongside our dedication to our clients and their vehicles, sets us apart in the industry. Join us to be a part of a team that cares deeply about the quality of both our services and our customer interactions.

Apply Now

If you’re passionate about providing exceptional customer service and are looking for a role where you can make a real difference, we’d love to hear from you.

Employment Type: Full-Time