the LEGO Group Hiring for Customer Service Advisor – English Speaking (Hybrid) at Enfield, CT Full Time

Could you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?

Do we have Technic sets available in bright pink? And does LEGO© Batman™ only come in black or very, very dark grey?

If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?

If you think you can solve these problems and lots more, then come and join the LEGO Consumer and Shopper Engagement Team.

We’re looking for energised and empathetic people for Enfield, CT.

About The Role

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries.

From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.

Starting salary is $41,800.00 per year (plus some benefits) and the role is fixed-term until the end of January 2025. A full 6-week training will be given, and we also offer a wide range of shift times.

Our Customer Service Advisors are required to work two days in the office each week and we’ll provide you with all the equipment you need to work remotely.

Main Responsibilities

• Engage with our customers across our various channels including phone, email, or live chat.
• Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
• Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
• Work one weekend day, every other weekend (on rotation) from 10 00am EST – 6 15pm EST.
• You will be required to work on days that are critical to the business during our busiest season, such as Black Friday and Cyber Monday to help our most loyal fans. (You may also be scheduled to work on company holidays to support high volumes during our peak season.)
• Represent the LEGO brand through our unique tone of voice.
• Prioritise and multitask to meet our customers’ expectations.
• Agree not to disclose to others, during employment or thereafter, any sensitive, proprietary, or confidential information. (Confidentiality agreement to be signed)

Join the LEGO Group team

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We consider all our employees’ part of the LEGO family. Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.

Join the global LEGO® team

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities – LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.