Pensacola Christian College Hiring for Abeka Office Inbound Agent at Pensacola, FL Full Time

Dedicated to Excellence, Committed to Service

Abeka Office Inbound AgentThe Inbound Agent communicates with customers and collaborates with supervisors, other staff, and student employees.

The Agent should constantly seek to increase job knowledge and further develop customer service skills.

Communicate with Customers

Communicate effectively with Abeka customers regarding shipment, billing, and damages. Communicate with other departments as needed.

Assist Other Departments

Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned.

Increase Job Knowledge

Know and understand all policies, procedures, and processes of the Customer Service Department. Be familiar with each department of the Abeka Office.

Recommend Improvements

Suggest improvements to the procedures and processes of customer service.

FLSA Status – Scanning (Non-exempt)

Education

AS, BA, BS, HS (Required)

Work Experience

1+ years in a call center, 1+ years in customer service

Physical Requirements and Skills

Microsoft Office, Operate standard office equipment, Written and Verbal Communications (Inactive)