LinkedIn Hiring for Customer Success Manager, LinkedIn Sales Solutions at Sydney, New South Wales, Australia Full Time

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As Customer Success Manager, you will help our solutions become a mission critical, irreplaceable part of our clients’ sales and business development process. You will be responsible for becoming a product expert, consulting with internal sales teams to deliver customer education via onsite workshops and webinars, managing projects, preventing customer attrition (churn), and fostering internal and external professional relationships.

Responsibilities

• Become a client partner in maximizing the benefits of their investment with Sales Navigator and reduce customer attrition
• Formulate and run creative programs to help our clients achieve success with Sales Solutions Product Suite
• Learn about the LinkedIn business, the team, Sales Navigator and associated tools (e.g. Salesforce.com)
• Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights
• Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle
• Thoroughly understand and articulate clearly LinkedIn’s wider vision and the business implications as it pertains to our “Hire, Market, Sell and Learn” value proposition
• Educate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, communication about product features and metrics review
• Encourage clients to utilize appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilization of Sales Navigator and other features on the LinkedIn platform used for social selling
• Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)
• Proactively contact and deliver consulting to improve utilization of low usage clients
• Deliver group and individual user informational training sessions about Sales Navigator features, industry benchmarking and best practices
• Utilize LinkedIn, client and other data to derive insights to drive greater client engagement

Qualifications

Basic Qualifications

• 7+ years’ experience in customer success, sales, account management or consulting

Preferred Qualifications

• Strong interpersonal and communication skills as well as attention to detail
• Excellent organization, project management and time management skills
• Ability to effectively present to large remote audiences
• Software/technology pre-sales, solution sales and/or sales effectiveness experience
• Ambitious and driven, thriving in fast-paced and demanding environment
• Teamwork mentality and willingness to assist wherever needed
• Strong Microsoft Office capabilities: PowerPoint, Excel and Word
• Creating and presenting persuasive PowerPoint presentations, ideally using data to support your argument
• Bachelors degree or equivalent experience in business, or related field
• Experience with developing and delivering pitches, trainings and webinars

Suggested Skills

• Communication
• Collaboration
• Project Management

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice