Dynamic Communities Hiring for Customer Service Representative (Remote) at United States Full Time

We are looking for a Customer Service Representative to join the Dynamic Communities team! ing to the Customer Service Manager, this independent contributor role is a critical internal and customer-facing role that supports overall business operations. The ideal candidate is passionate about technology and continuous learning and is a problem-solver with a positive attitude.

Primary Duties & Responsibilities:

·       Customer service lead for all company operations touching areas such as online platforms, user and partner engagement, chat rooms, support inbox management, etc. 

·       Assist with creating customer onboarding processes to enhance overall membership experience (FAQs, Best Practices, Helpful Tips, Guides, etc.) 

A Great Customer Service Representative Will Be/Have:

·       At least 2 years’ experience working in customer service or call center environment 

·       Bachelor’s degree or equivalent experience

·       Experience working in a remote-based company and effectively using collaboration tools and Microsoft Office

·       Adept with learning different technologies and systems, such as Zendesk, CRMs, & Program Management tools

·       Strong written and verbal communication skills

·       Ability to meet deadlines consistently, work under pressure and meet tight timelines

·       Ability to take and follow direction while also having an eye for quality and accuracy

·       Strong interpersonal skills, positive attitude, and desire to collaborate with others

Why Work at Dynamic Communities:

We care about our team! We offer health, dental and vision insurances, disability, life insurance, retirement plan, and flexible spending, along with a selection of voluntary benefits. Our time off policy is flexible to ensure you have time to take care of yourself and your life priorities.

As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.