Fortuna Hiring for Customer Service Representative at California, United States Full Time

Join Fortuna’s team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations. We’re seeking seasoned call center professionals with a minimum of one year’s overall experience and at least six months in dental support.

Your workweek will typically run Monday through Friday, from 8:00 AM to 5:00 PM, offering the flexibility you need to balance work and life commitments. Paid training begins on March 4th, and we’re extending our search to candidates across California.

WHAT WE OFFER:

· Comprehensive Medical, Dental, and Vision insurance coverage

· Sick Time benefits

· Training Program: engage in a robust 6–8-week paid training program designed to equip you with the essential skills and knowledge for the role.

· We will supply you with a work laptop and accessories.

WHAT YOU’LL DO:

· Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe.

· Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.

· Process calls efficiently to meet or surpass performance metrics.

· Maintain meticulous call records, process requests, and ensure accurate documentation of account history.

· Collaborate with team members, management, and customers to resolve customer service issues effectively.

WHAT YOU’LL BRING:

· Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.

· At least six (6) months’ experience in dental customer support.

· Familiarity with basic help desk software, computer applications, and Microsoft Office suite.

· Strong problem-solving abilities to navigate inquiries to satisfactory resolutions.

· Exceptional customer service skills, both written and oral, to address inquiries with professionalism.

· Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required.

· Bilingual proficiency is a plus, but not required.

• Join Fortuna’s team and embark on a fulfilling journey where your expertise in dental customer support makes a tangible difference in healthcare.