Suryl, LLC Hiring for Customer Service Representative (Remote) at Las Vegas, NV Full Time

• The chance to work 100% from the comfort of your home via a personal computer
• Demonstrate strong safety awareness and leadership
• Hold professionally engaging verbal (phone) and written (e-mail) conversations
• Professionally answer a high volume of inbound calls
• Professionally answer all e-mail contacts
• Uncover opportunities to offer additional products to all customers that meet their business needs
• Follow-up on all customers’ needs and manage accordingly through identification, qualification and follow through
• Develop new and maintain existing partnerships with RTG customers
• Maintain a comprehensive knowledge of all RTG products and services: act as the subject matter expert
• Clearly communicate and coordinate with management to ensure customer requests are handled appropriately and in a timely fashion
• Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
• Produce quotes and work orders through company systems
• Accept feedback positively
• Demonstrate desire to succeed and win as well as grow career opportunities
• Demonstrate Polite and Positive Professionalism in all work-related activities
• Perform other duties as required by management

EDUCATION and/or EXPERIENCE:

• High School Diploma, GED or equivalent combination of education and experience
• 1 year of related customer care experience preferred

SKILLS:

• Strong PC proficiency (Microsoft Office, Microsoft Excel, etc.)
• Time Management, Organization, and Excellent follow up skills
• Strong written and verbal communications
• Decision Making and Problem Solving
• Ability to navigate company systems and tools efficiently
• Teamwork with all sales channels and operations
• Quality listening and communication
• Time Management
• Organization
• Excellent follow through and follow up skills

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

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