Atrium Hiring for Client Customer Service Coordinator () at Boston, MA Full Time

Our client is an international real estate firm that develops and manages high-quality properties in key global markets, consisting of office spaces, residential and retail areas, and modern life science hubs. Not only managing properties, the firm also focuses on tenant well-being by providing health and wellness initiatives and quality of life factors such as convenient amenities and flexible co-working spaces. The company’s portfolio includes numerous iconic properties in world-renowned cities. Currently, they are looking to add a Client Customer Service Coordinator to their team.

Salary/Hourly Rate

$55k Annually, with bonus potential

Position Overview

This is an exciting opportunity for a Client Customer Service Coordinator to join the Property Management office. ing directly to the Client Service Manager, the Client Customer Service Coordinator is an integral part of the team, responsible for delivering top-notch customer service. This position requires prolonged periods of standing, and frequent walking, as well as occasional lifting of boxes and packages of 10 – 20 lbs.

Responsibilities Of The Client Customer Service Coordinator

• Serve as the first point of contact and concierge in the Property Management Office and event space
• Ensure a pleasant experience for all customers and visitors
• Offer superb customer service and meet customer needs in a timely manner, fostering long term relationships
• Promote client amenities and manage customer requests
• Assist with regular office operations
• Assist the Client Service Manager in distributing monthly rent statements and processing invoices
• Assist with catering, office supplies, certificates of insurance, and building vendor management
• Collaborate with the Property Management team on various projects

Qualifications For The Client Customer Service Coordinator

• At least one year of experience in either commercial real estate or hospitality industry
• Organized, with an eye for detail and a passion for customer service
• Friendly and personable, with strong interpersonal skills
• Ability to thrive in a fast paced, ever changing work environment
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Education Requirements

• Bachelor’s degree is required.

Benefits

• Client-provided benefits available, upon eligibility

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 137161