VOYIG Hiring for Customer Service Supervisor at Cypress, TX Full Time

We are searching for a dedicated, supportive Customer Service Supervisor who can coach and motivate Customer Service Representatives as they field calls from clients. The Customer Service Supervisor will hire employees and assist in the training process, ensuring that every Customer Service Representative is well prepared for their calls. They will continue to support Customer Service Representative after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents.

To succeed as a Customer Service Supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.

Customer Service Supervisor Responsibilities:

• Hiring, training, and preparing Customer Experience Representative to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring Customer Experience Representative understand and comply with all call center objectives, performance standards, and policies.
• Answering Customer Experience Representative questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating Customer Experience Representative performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing s and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support Customer Experience Representative and maximize customer satisfaction.

Customer Service Supervisor Requirements:

• Bachelors Degree required
• Call center, customer service, or supervisory experience required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours