Circle K Hiring for Customer Service Representative at Charlotte, NC Full Time

Availability – Shift/Days

Flexible Availability

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro

Who We Are

At Circle K, our mission is simple: we want to make journeys easier and more enjoyable for our customers. We make everyday moments brighter by delivering thoughtful lifts along the way. We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle – that’s why we take extra steps to brighten peoples’ days and make quick stops easier. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.  

Job Summary

Proactively leads core category management functions for the United States; frames and articulates strategic category priorities, including revenue, unit and gross margin targets, promotional activity sets, promotional mechanics, core/required product assortments and both near and long-term growth ambitions. Creates and delivers an executable category plan, to include merchandising principles, programming, operational processes, KPI’s, and other key metrics relevant to the organization’s broader merchandise ambitions. Acts as voice and SME for total “center store” value proposition.

Essential Functions

Defines the role and strategy for a portfolio of assigned categories, within the context of the overall merchandise category plan, organizational objectives, and other related dependencies – namely, the competitive marketplace, external headwinds/tailwinds, and consumer trends.

Translates category role and strategy into actionable frameworks for B2C pricing architectures: Front-line/EDLP, promotional, and within other key value-enhancing platforms (e.g., Loyalty).

Leverages a variety of data complex sources, including sales, research, internal/external insights, and current trend analytics to inform and shape optimization efforts across multiple decision sets – namely, price, assortment, promotion, and sales mix.

Works with regional category leaders to develop promotional plans for nationally executed programs and offers, including price, package and associated merchandising components.

Works with regional category leaders to establish promotional price architecture on behalf of the Business Units.

Works with regional category leaders to align each category’s core/required product assortment, on behalf of the Business Units.

Collaborates with Owned Brands team/resources to ensure country-level category plans both reflect and enable the stated ambition for control label products; collaboratively and cross-functionally defines the strategy, role and category-level aspiration for control label products.

Leads, in concert with internal procurement partners, contract negotiation efforts with national suppliers.

Leads joint, multi-year business planning activities with suppliers, in partnership with internal procurement resources as well as other key stakeholders; scales and delivers against joint business planning commitments, including product exclusives, external partnerships, and related programming.

Establishes COGS and non-COGS value-capture objectives that inform procurement processes and tenders; defines and quantifies success as it relates to supplier investments.

Provides ongoing support, counsel, and guidance for a variety of stakeholders, at the country level, members of both regional and business unit-level merchandising teams, and other senior leaders.

Demonstrates strategic leadership to inspire and mobilize teams to embrace and drive change; effectively engages with a diverse range of stakeholders, both internal and external; contributes to innovation and creativity, with an eye toward differentiation.

Fosters an environment that welcomes change, promotes high levels of ingenuity and creative thinking, risk tolerance, and collaboration, while also growing revenue and margin.

Maintains staff by recruiting, selecting and orienting employees. Maintains staff job results by training coaching, counseling and disciplining employees, planning, monitoring and appraising job results.

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks; or participating in professional societies.

Contributes to team effort by accomplishing determined Financial and Key Result Area targets pursuant to Company Plan guidelines.

Qualifications

Bachelor’s degree in marketing, finance, or business management; MBA preferred. Other combinations of related experience (ex: product development, retail account management) and education may be considered. Ten years of experience or more in category or product management, merchandising, or related B2C disciplines, at a high-growth omni-channel retailer, high-growth brick & mortar retailer competing nationally and/or internationally, or a major CPG organization; including a minimum of seven years of management responsibility. Must have prior P&L ownership of at least $200 million in annual sales or account value. Strong financial acumen and analytical skills required. Must be able to work independently or collaboratively, in a fast paced, frequently changing business environment. Advanced MS Excel & PPT skills required. May require up to 25% travel. Valid driver’s license required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead
• Occasionally lift up to 20 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

What’s in it for you!

Benefits

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

• Competitive Salary plus annual bonus eligibility
• Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
• People Perks which allows for great discounts on food and fuel.
• Vacation / PTO time
• Work in a collaborative, dynamic and high performing team.
• Work for a leading, innovative, and growing company in convenience stores operations.
• Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner.
• Tuition reimbursement of $5,000 per year.
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company’s use of the federal E-Verify program to check work eligibility:

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