Defy Management Hiring for Customer Service Manager – Entry Level at Elk Grove, CA Full Time

Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?

Join our team as an entry level Customer Service Manager, where you’ll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

Entry Level Customer Service Manager Responsibilities:

• Serve as the first point of contact for our customers, delivering exceptional service and support
• Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
• Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
• Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
• Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
• Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
• Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
• Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.

Entry Level Customer Service Manager Requirements:

• Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
• Excellent communication and interpersonal skills
• Ability to build relationships and influence customer buying decisions.
• Results-driven mindset
• Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
• Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency.
• Strong organizational skills
• Ability to multitask in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer demands.
• Comfortable working in a sales-driven environment and collaborating with the sales team.

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