Brighty Careers Hiring for Junior Customer Service Manager (Remote) at San Francisco, CA Full Time

Brighty Agency is looking for an enthusiastic Customer Service Manager to join our growing team. We are one of the fastest growing agencies in North America and the world. We offer recruitment solutions for the digital age to more than 100 companies worldwide. We have fresh plans and big goals, and our people are key to us achieving this success. If you’re ready to be part of a team and enjoys a challenge as the path to growth and innovation, then … we want you!

As a Customer Service Manager, your primary role is to assist our customer service team in ensuring customer satisfaction, resolving issues, and maintaining high service standards. You will play a key part in delivering a seamless and delightful experience for our valued customers.

Key Responsibilities:

• Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Team Supervision: Assist in managing and supervising the customer service team, providing guidance and support.
• Quality Assurance: Monitor and evaluate customer service interactions to maintain service quality and adherence to company standards.
• Data Analysis: Analyze customer feedback and data to identify areas for improvement and implement changes as needed.
• Training and Development: Assist in training new customer service team members and helping them grow in their roles.
• Process Improvement: Collaborate with cross-functional teams to streamline and improve customer service processes.
• ing: Generate s on customer service performance and present findings to the management team.
• Continuous Learning: Stay updated on customer service trends, tools, and best practices to enhance your skills.

Ideally you bring the following attributes:

• Bachelor’s degree in a relevant field, such as Business, Customer Service Management, or a related discipline.
• Strong interpersonal and communication skills.
• A customer-focused mindset Sand a passion for delivering excellent service.
• Effective problem-solving abilities and the ability to handle challenging situations.
• Leadership potential and the ability to motivate and mentor team members.
• A willingness to learn and adapt in a dynamic customer service environment.

What’s in it for you:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and growth.
• A collaborative and inclusive work culture.
• Access to cutting-edge technology and tools.
• The chance to be part of a pioneering company with ample room for career advancement.

How to Apply:

If you’ve read down this far, there’s a high chance this role is for you! So, what are you waiting for? Submit your application and let’s begin!

Brighty Agency, as a part of Brighty Group, believes that our people are our greatest asset. Our people are chosen for their skill sets, their ethics and professional qualities without any exclusion, preferential treatment or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all qualified individuals and will provide appropriate assistance for candidates who may need other considerations or adjustments throughout the recruitment process upon request.