Peoples Bank Hiring for Customer Care Representative I at New Martinsville, WV Full Time

Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.

Some of Peoples Bank recent nationwide accolades:

• American Banker Best Banks to Work For in 2021, 2022 and 2023
• Top Workplaces USA national award in 2022 and 2023
• Newsweek’s America’s Best Banks 2023

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate’s life. That’s why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose

The Customer Care Representative I works directly with customers to offer superior and timely service on consumer banking products. This person should be a team player with excellent communication and time management skills. The CCR I must also be detail oriented.

Job Duties

• Assist external and internal customers by phone.
• Provide accurate information to customers. Explaining products, services, and policies in a way that’s easy for the customer to understand.
• Deliver superior customer service with a friendly demeanor, a can do attitude, and willingness to help at all times.
• Responsible for working with consumer banking products – money transfers, closing/ordering debit cards, processing loan payments, ordering checks, explaining fees, answering general banking questions, etc.
• Troubleshoot online banking and mobile app issues – asking customer questions to determine and resolve issues without being able to see what the customer is seeing.
• Work closely with partnering bank departments to assist customers.
• Adhere to call center guidelines such as call handling and wrap up times.
• Have knowledge of /or willing to learn bank systems such as IBS, Harland Clarke, Image Centre, Lotus Notes, etc.
• Actively accept and provide coaching to other associates. Providing positive feedback to ensure office success.
• Hours assigned on a rotating schedule in order to provide coverage for the department’s hours.
• 8am – 7pm Monday-Friday. 8am – 5pm Saturdays.
• This includes federal holidays with the exception of major holidays (i.e. 4 th of July, Thanksgiving, Christmas).
• Must be willing to stay when needed for special projects.
• Will perform special projects as assigned.

Education, Experience And Job Skills

• College degree preferred.
• High school degree, GED or foreign equivalent required.
• Bilingual is a plus.
• Must be able to perform data entry and possess strong computer skills.
• Excellent telephone communication skills are essential. Strong writing skills.
• Must have flexibility in scheduling.
• Hours assigned between 8am-7pm Monday – Friday, and 8am-5pm Saturdays.
• Must be willing to stay additional hours as needed.
• Call center and/or customer service experience is strongly preferred.

Basic Qualifications

• High school degree, GED or foreign equivalent required.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process or other inquires.