Insight Global Hiring for Customer Service Representative at Las Vegas, NV Full Time

Title: Customer Service Rep

Duration: 6 month to possible hire

Start date: 2/5

Pay: $15.00 – 16.50/hr

The customer service team consists of 3 separate teams — customer service, scheduling, and tech support. The customer experience team acts as the main POC for customers. They handle delivery escalations, drive feedback, and drive internal access programs. The Tech Support Team supports pre installation. They oversee 3rd party deliveries, troubleshooting (installation issues), post installation troubleshooting, tech issues with installs and provisioning jobs. The Scheduling team supports pre install, coordination of installation between the installer and the customer, 3rd party agreement verifications, and scheduling/re scheduling of installs. There is a launch into a new country requiring 2 customer support reps to wear all 3 hats and support the launch. Tech Support will handle about 250 calls a week across the team. Currently have 6 people so 50 calls a week per person. Administrative work includes 500 emails/admin tasks a week on average, so 100 per person.

Must Have:

• 2+ years’ experience working in a customer service role.
• Proficient with excel and outlook.
• Salesforce Experience
• Confidence in working with upper-level management on a regular basis.
• Ability to communicate professionally — with maturity and self-confidence.
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork.
• Strong familiarity with online shopping and research
• Ability to successfully complete pre-employment assessment and criminal background check
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.