Cato Networks Hiring for Customer Care Specialist East at Boston, MA Full Time

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner.

Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $100M+ in ARR, and a valuation of $3 billion dollars.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Customer Care Specialist, you will be a trusted advisor to a specific subset of our customers (SMB / MM) from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity – you have a desire to truly understand our customers’ business needs.

Creativity – you can find a sustainable path to yes.

Empathy – you connect at a human level with our customers and you genuinely care

Responsibilities

• Responsible for the health and upkeep of a specific cohort of accounts (SMB / MM), ensuring they are continuing to grow and recognizing the value of their investment in our technology.
• Focus on assisting customers throughout the entire life of their contract and champion their needs to the internal Cato teams (Sales, Customer Success, R&D, and Support Engineering).
• Own and orchestrate Cato’s post-sale motion, which will include daily customer interactions and managing renewals and upsells within the customer base.
• Will also be responsible for managing, maintaining and executing upon queued requests on a daily / weekly / monthly basis.

Requirements

• 1+ year of experience ideally in a Customer Success or Sales role at a high growth SaaS software or technology vendor
• Exposure to networking or security software solutions a plus
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional, and compelling manner)
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Exceptional at multi-tasking between different priorities throughout the day and the ability to manage multiple requests simultaneously
• Comfortable working within a geographically distributed team for a hypergrowth global organization