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About The Position
As a Leasing Agent at Avaya Trails, you will have an entry to a career in Property Management, and work for a company that offers excellent culture and outstanding benefits. You will be the face of our organization and have a chance to engage with prospective and current residents while utilizing and developing customer service and sales skills. You will engage in marketing, and be part of the operations of multi-million dollar assets. Blanton Turner, recently recognized as one of the ‘Best Places to Work’ by the Puget Sound Business Journal, manages a vibrant portfolio of residential and commercial properties throughout the Pacific Northwest. The company prides itself on being a team of ‘Fun People’ who thrive on executing big ideas and creating remarkable experiences, empowering individuals to change the game and bring their authentic selves to work. They are committed to making work both enjoyable and impactful.
Requirements
- Ability to multi-task and prioritize workload to meet deadlines.
- Sales-oriented mindset with a focus on closing leases.
- Strong attention to detail and accuracy in documentation.
- Ability to build rapport quickly with prospective tenants.
- Problem-solving skills and professionalism in handling resident concerns.
- Computer literate; proficient with productivity software including MS Office, SharePoint and Google Docs.
- Detail oriented with strong organizational skills.
- Exceptional communication and interpersonal relationship skills.
- Experience working with the public in a retail or sales environment.
- Friendly with a good sense of humor.
Responsibilities
- Comply with all Fair Housing Laws and Landlord-Tenant Laws.
- Responsible for owning the customer experience to drive new leases, lease renewals, and overall resident, tenant, and prospect satisfaction.
- Responsible for projecting a positive image and experience to prospective residents and the public while leasing and conducting tours of properties.
- Assist with marketing efforts including providing implementation, sales data lead tracking, customer surveys, resident retention follow up and market surveys.
- Advertising for available units via Craigslist and other media
- Meeting leasing goals and tracking results.
- Drive promoting the properties’ social media channels.
- Assist in the implementation of a lease renewal strategy.
- Attend leasing, marketing, and management meetings as required.
- Strategic positioning of signage and collateral, including neighborhood outreach.
- Utilize leasing systems to streamline and organize processes.
- Complete the leasing process with clients which includes but is not limited to performing unit walk-throughs, evaluating credit/application outcomes, and completing all leasing documentation.
- Establish and maintain positive relationships with residents and the community.
- Manage package system to ensure carriers and residents deliver and receive parcels safely and efficiently.
- Maintain professionalism in all interactions with staff, residents, tenants, and vendors.
- Identify and clarify the needs of a resident, tenant, or co-worker and respond to these needs quickly.
- Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys.
- Cleaning models, touching up vacant units, and spiffing apartments prior to move-in.
- Respond quickly and appropriately to emergencies.
- Keep your workspace, office, and leasing path tidy and organized.
- Educate yourself on proper safety and quality control measures in place.
- Understand available emergency resources in response to risk.
- Manage and maintain both physical and digital resident, vendor, and project files.
- Communicate effectively with residents, Blanton Turner employees, managers, and vendors (verbally and in writing).
- Update leasing software with new leads, tours, and pulling residents through the steps of the move-in process.
- Help track, prepare, and execute move-ins and move-outs.
- Work on special projects as needed.
Benefits
- $20-$23 per hour DOE; eligible for leasing and renewal bonuses
- 100% Employer Paid Medical, Dental, and Vision for Employees
- Short and Long Term Disability
- Life Insurance
- Employer Matched 401(K)
- PTO Plan, and Holidays
- Generous parental leave and family medical leave
- $75 Monthly Cell Phone Stipend
- Free Parking
- Community involvement
- Happy hours and team events
- Professional development
