Novatech, Inc Hiring for Technical Account Manager (MSP/IT) Full Time

Maintaining the customer relationship is the #1 most important order of business at CBE IT Solutions. Communication is key in this effort. In those times where we fall short of customer expectations, it will be the relationship and good communication that will afford us the chance to recover. You will be expected to maintain good, timely communication with our clients and your peers as a member of the CBE IT Solutions Team.

RESPONSIBILITIES

As a CBE IT Solutions employee your general responsibilities include but are not limited to:

• Offer customer support in a competent manner.

• Maintain good communication levels with your peers in regard to client issues.

• Represent CBE IT Solutions with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.

• Treat every client with respect. Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.

• Creatively suggest ideas in providing increased productivity for CBE IT Solutions, and better service attention for our clients; based on your experiences. 

• Assist with and learn new technologies.

• You are also responsible for knowledge and adherence of CBE IT Solutions policy and procedures, which will be discussed during your orientation.

As a CSM/Junior TAM, your responsibilities include but are not limited to:

• Assist Client Service Manager with day-to-day needs

• Creation of quotes based on recommendations

• General knowledge of IT best practices

• General network knowledge

• Initiating client relationship on newly assigned accounts

• Presentation skills

• Document/ Development

• Reviewing and analyzing s (Dashboards, Network Health s, etc.)

• Documenting client meeting results

• Ensuring notes/correspondences are documented in the knowledge base

• Managing client relationship/Account Management

• Quality Assurance (QA)

• Mentoring

Managing the deactivation of clients