Customer Service Representative Full Time

Company Description

Master Power delivers cutting-edge power solutions for industrial, commercial, and government clients worldwide. Founded in 1962, the company combines decades of manufacturing experience with innovative technology to design and provide reliable fuel-based generators and industrial process systems. Master Power oversees the entire project lifecycle, from engineering to logistics, ensuring durable and efficient performance. With a focus on reliability, operational efficiency, and cost-effectiveness, Master Power helps clients meet their energy needs today while preparing for future challenges. For more information, visit www.masteraire.com.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Richmond Hill, ON. The selected candidate will be responsible for providing exceptional customer service, handling inquiries, resolving customer concerns, and ensuring customer satisfaction and a positive experience. They will also work as part of a team to manage customer interactions and provide support to other departments as needed, helping to achieve company goals through excellent service delivery.

Qualifications

• Proficiency in customer service and customer support
• Experience in fostering customer satisfaction and ensuring a top-tier customer experience
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Problem-solving skills and a proactive approach to resolving customer concerns
• Familiarity with basic computer systems
• Prior experience in a similar role is an asset
• High school diploma or equivalent; further education or training in customer service is a plus