Randstad Hiring for Remote- Health Care Call Center Representative at Rockville, MD Full Time

Randstad in partnership with a Health Care company and we have an immediate opening for a remote prior authorization specialist. The company has a bold mission to change the health of the nation by changing the way health care is delivered. They strive to make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Join a mission with a company behind it.

salary: $17.30 per hour

shift: Must be open to work 7pm cst

Contract to possible hire

Responsibilities

*New hire class starts Monday 2/5/24

• Receive inbound calls in a Call Center environment from providers, health plans and patients.
• Issuing referrals to Specialists
• Utilize engagement strategies to build rapport.
• Accurately document information received from members, provider offices, and health plan clients into New Century Health’s online clinical system.
• Perform clerical duties such as faxing and scanning documents, creating shipping labels, preparing letters and parcels using office machines, such as printers, photocopies, scanners, facsimile machines, telephone and voice mail systems and computer-based programs such as Microsoft Office.
• Support UM functions by performing activities that do not require evaluation or interpretation of clinical information.

Skills

• Outlook
• Call Center
• Customer support
• Medical insurance