Get It Recruit – Healthcare Hiring for Healthcare Customer Service Representative – Remote | WFH at New York, NY Full Time

What You’ll Do

Become a voice of support: Answer inbound calls from members and providers, offering guidance and resolving inquiries related to behavioral health claims, billing, and provider contracts.

Master the details: Navigate multiple claim platforms, understand billing protocols, and interpret insurance policies to provide accurate and helpful information.

Be a problem solver: Think on your feet and independently solve issues, ensuring first-call resolution whenever possible.

Build relationships: Develop positive connections with members, providers, and colleagues, fostering a collaborative and supportive work environment.

Embrace learning: Continuously expand your knowledge through comprehensive training programs on various call types and systems.

Why You’ll Love It

Work from anywhere in the US: Enjoy the flexibility of a remote position with the option to occasionally visit our Bloomington, MN office if you’re local.

Make a real impact: Your work directly helps individuals access crucial behavioral health care services.

Join a supportive team: Collaborate with a dedicated team of professionals who are passionate about making a difference.

Develop your skills: Learn new things and expand your knowledge in the ever-evolving healthcare field.

Competitive compensation and benefits: We offer a comprehensive package to reward and support our valued team members.

What You Bring

Customer service experience: You thrive in a service-oriented environment and understand the importance of exceeding expectations.

Virtual team success: You’re comfortable working remotely and collaborating effectively with colleagues online.

Communication mastery: You possess excellent interpersonal and communication skills, actively listen, and clearly articulate information.

Problem-solving skills: You can think critically, analyze situations, and independently find solutions.

Tech savviness: You’re comfortable using multiple computer applications and learning new systems quickly.

Ready to make a difference? We’re excited to hear from you!

Please Note

High-speed internet is required for this fully remote role.

Training hours are 8:30am-5:00pm CST, with regular work hours shifting to 10:30am-7:00pm CST after completion.

Additional training on various call types will be provided based on business needs.

Employment Type: Contractor