Tour Guide (8 hours per week) Full Time

Job content

At Emma Bridgewater, we make lovely things that help capture moments of joy. We believe everyday items from a simple mug, plate or bowl have the power to tell the stories of our lives. Original, thoughtful design inspired by all we love in life really matters to us and all our talented people play an important role in making us a leading creative brand for living.

Our people are the reason for our success, and we believe in helping everyone working at Emma Bridgewater achieve their potential and feel right at home in our business. We are committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger.

To support our people we offer family friendly, inclusive employment policies, flexible working arrangements and an employee support programme open to everyone. Our friendly team of 350 people work in a wide variety of roles in our Stoke-on-Trent factory and Distribution Centre, London commercial office and Retail Shops in Stoke and Bicester.

If you are inspired by the beautiful and useful things we create and committed to helping us grow responsibly and provide our customers with the quality experience we are proud of, you could be part of the next phase of our exciting programme to develop our people and our business.

We are currently recruiting for a Tour Guide (8 hours per week over 2 days)

Job Summary

As an Emma Bridgewater Tour Guide, you will act as an ambassador for our beautiful handmade pottery. You will take visitors on a behind the scenes tour of our Victorian factory in the heart of Stoke on Trent. You will guide the customer through each stage of the production process and explain each one of tradition pottery production methods we still use today.

Key duties and responsibilities:

· Warmly meeting and greeting our customers to our factory and shops

· Engage with the customer in an informative and personable way on the history of the factory and each production process.

· Provide excellent customer service and communication skills.

· Manage and lead groups of people in a working factory environment.

· Adhere to all health and safety measures in place.

· Previous Tour Guide Experience would be advantageous.

Other duties and responsibilities:

· Displaying behaviour consistent with the personality of the business

· Conducting any other reasonable tasks as required by the business

· Undertaking training and development relevant to the role

· Working in a safe manner taking care for your own health and safety

· Ensuring your work environment is safe, clean and tidy

Job Type: Permanent

Pay: £12.24 per hour

Benefits:

· Casual dress

· Company pension

· Cycle to work scheme

· Employee discount

· On-site parking

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £12.24 per hour

Work Location: In person