San Diego Padres Hiring for Assistant, IT Support at San Diego, CA Full Time

S TO: Director, Information Technology

STATUS: Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Your role as an Assistant, IT Support:

Act as first-level support for technology issues affecting internal and external staff while consistently striving to promote a strong customer service image within the organization. Work with the IT team to build trust and positive working relationships by providing timely support to the end-user community courteously and professionally. The ideal candidate is a results-oriented, thorough, and effective troubleshooter with excellent technical and strong customer service skills.

All the responsibilities we will trust you with:

• Exemplifying our Padres Core Values/Mission Statement: Communication and Collaboration, Progress and Innovation, Accountability and Integrity, and Effort and Results, through building meaningful connections with a diverse fan base and serving as impactful leaders in the San Diego community
• Provides support to Padres staff for technology-related issues
• Assists with maintenance and installations of large hardware and software
• Updates and makes status changes to assigned Help Desk tickets in the management portal
• Works as “apprentice” to System Administrator and Network Manager to continuously expand skill set
• Aids with IT projects as needed
• Participate in day-of-game, non-baseball events, and after-hours support rotation schedules
• Represents the Club in a positive and professional manner at all times
• Other duties as assigned

Your areas of knowledge and expertise that matter most:

• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and ability to learn and master new software programs
• General knowledge of office skills and use of office equipment, including computers, copier, laser printers, fax machine, telephones, computers
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task, and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and reliable attendance
• Fluently bilingual in English/Spanish a plus
• Having previous experience working with Microsoft Windows environment is a plus but not necessary
• Mac OSX experience a plus but not necessary
• Ability to effectively diagnose and repair computer hardware and software problems is a plus but not necessary

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• 2-year Associate Degree, or education equivalent, preferably in Information Technology
• Minimum 1 year previous experience
• Able to work flexible hours including Padres home games, events, evenings, weekends, holidays and extended hours as needed
• Able to travel as needed
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Pay and additional compensation:

Per the California pay transparency law, the hourly pay rate for this position is $20.00. Part time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.

The San Diego Padres are an Equal Opportunity Employer.