First Insight, Inc Hiring for Key Account Manager Full Time

Transforming Retail through VoC and AI Technology

COMPANY OVERVIEW

First Insight is a leading global technology company committed to transforming the retail industry by bringing retailers and brands together with the consumer to optimize business performance and improve customer experience. We connect Retailers and Brands with the power of their customer through Insight engagements that leverage Voice-of-Customer feedback, advanced predictive analytics, and AI to support retail decision-makers in making data-driven decisions recognized to drive sales, margin, and profitability while improving customer experience.

First Insight’s Next-Gen Retail Decision platform is a powerful, scalable, easy-to-integrate solution that informs key product, pricing, planning, and marketing decisions with consumer-driven, actionable Insights proven to measurably increase the accuracy of business decisions, mitigate risk, and facilitate effective collaboration of key decision makers – fueling the achievement of optimal business results.

Consistently recognized by top industry analysts and our customers, our innovative and proven solutions have taken the industry by storm – resulting in market leadership and 16+ years of consistent, significant growth. To support continued growth and impact, we are seeking a high performance, self-motivated, professional who is looking for an opportunity to help drive our business as a Key Account Manager. This high-visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders and functional decision-makers in global organizations, as well as collaborate internal cross-functional teams in the delivery of solution services and value.

Candidates should have relatable experience to the retail/wholesale industry with demonstrable understanding of the go-to-market process. Experience with SaaS based software utilization along with project management experience is preferable.

Our team members are the reason for the growth of the value-driven use of our solutions. First Insight empowers and engages our team members by providing:

• Professional Training
• Dynamic, creative, professional and supportive team environment
• Full benefits package provided including Health, Dental, Vision, 401K, Life Ins, and Paid Time Off
• Opportunity for rewarding contribution and career growth
• Opportunity to work remote 75% of the time

RESPONSIBILITIES & DUTIES

The Key Account Manager (KAM) primary responsibility is increasing customer engagement, utilization and loyalty by ensuring:

• FI solutions become an integral part of the customer’s workflow
• Strategic guidance is provided to the customer to achieve highest level of utilization and value through use of FI solutions
• FI solutions are adopted within and across customer functional teams
• Opportunities for account growth are identified and promoted within the customer organization
• Optimal collaboration between First Insight functional teams to support customer accounts

As a KAM at First Insight, you will:

• Demonstrate how First Insight’s solutions can actionably and positively impact our customers’ strategic and tactical goals in product to market decisions delivering a significant positive impact to operational performance and profitability.
• Showcase current best practices and successes – highlighting the value FI solutions and partnership.
• Transfer knowledge on how to interpret and apply output data of FI’s solution suite to support decision makers in meeting business goals and initiatives.
• Guide the customer in methodology, best practice use and integration of FI solutions to experience greatest value and ease of use
• Engage with the retail industry understanding current strategic challenges and trends identifying opportunities to further support our customer’s achievement of business goals and improve metrics
• Identify opportunities to strategically integrate with customers for increased utilization, value realization, and ease of use.

Specific accountabilities include:

• Manage implementation, training, communication and strategic utilization in customer teams
• Assess & evaluate new customer requirements against the scope of the project
• Manage project schedules, resources, and all associated tasks and communication to ensure that strategic solutions are delivered within time and cost constraints
• Identify, document, and manage project risks and escalate issues to resolve with FI management
• Work with Business Analysts/Product Manager to translate customer business needs into technical requirements
• Prepare project status metrics, s and presentations to keep management and all customer stakeholders informed of the project status, utilization and value delivery; problem solve issues
• Drive best practice usage, and adoption of FI’s software solutions throughout customer organization
• Build and maintain relationships with stakeholders and end-users at all levels of the customer organization
• Educate/train new customers teams on use of solutions – best practices and applications aligning with customer business strategy
• Present and articulate product enhancements, advanced solutions, and benefits
• Facilitate executive and end user quarterly business reviews
• Coordinate with internal and customer teams in person and virtually
• Act as an evangelist to position First Insight solutions across functional teams within customer organization

QUALIFICATIONS AND SKILLS:

• Bachelors Degree from an accredited college or university. Retail Merchandising/Planning/Business Analytics degree is ideal.
• Ideal candidates should possess retail and technology experience
• Project Management experience is helpful
• Experience with SaaS Platforms is desired
• 5+ years of retail experience or product development experience
• Understands the retail industry along with risks and complexities of go-to-market process
• Ability to take an active role in account strategy and planning with a sales partner to build and execute a comprehensive customer strategy
• Ability to work in a dynamic environment and balance multiple responsibilities
• Outstanding communication skills to include listening, verbal, written and presentation skills
• Excellent organizational & time management skills
• Proactive and driven to provide optimal results with high personal drive, integrity, and a positive attitude
• Comfortable working in a team environment with Account Management, Sales and all levels of organizations

Must be authorized to work in the US

Look us up! www.firstinsight.com

BENEFITS & PERKS

First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive t