Eliassen Group Hiring for Customer Support Specialist at Charlotte Metro Full Time

Searching for a dedicated Customer Support Specialist who thrives on providing exceptional operational support to both external and internal clients. Your primary mission is to be the hero our members depend on, ensuring they receive the utmost assistance with their Money accounts.

Primary Responsibilities:

• Case Management: Efficiently monitor and resolve escalated Salesforce cases, ensuring member satisfaction.
• Client Support Expertise: Address and research client inquiries with a sharp eye for systemic issues.
• Product Mastery: Command a comprehensive understanding of all Money products, including debit cards and ACH transactions.
• Quality Assurance: Evaluate processes to identify improvement opportunities, maintaining our high service standards.

What You Bring to the Team:

• 1+ years in banking
• Hands-on experience with Salesforce
• A history of CRM excellence and a passion for assisting others
• Outstanding skills in both verbal and written contexts
• The ability to juggle multiple tasks with grace
• In-depth knowledge of banking operations, policies, and state/federal regulations

Perks of Joining Us:

• Empowered Environment: Your contributions have a direct impact on member experiences.
• Collaborative Culture: Join a team where every voice is valued, and every team member is supported.
• Dynamic Learning: Ongoing training to help you stay sharp and ahead in the financial sector.
• Flexible Scheduling: We understand the importance of work-life balance.

Ready to join a team that champions customer service and member support?

• Join us where your expertise is celebrated, and your passion for customer service comes to life!