City of Phoenix Hiring for Aviation Dispatcher at Phoenix, AZ Full Time

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 125,000 passengers daily, with over 1,200 flights per day, the airport has a total economic impact of more than $38 billion per year.

The Aviation Department is seeking motivated and dedicated Aviation Dispatchers to join our team. Aviation Dispatchers in the Airport Command Center are responsible for receiving and dispatching emergency and non-emergency calls to Police, Fire, Operations, and Maintenance airport personnel.

Duties Include

• Operating and monitoring computerized alarm systems.
• Lightning detection, advance fire warning, closed circuit TV, and other computerized access control systems.
• Positions may operate a paging system, multi-line telephone switchboard system, two-way radio, and other communication equipment in providing accurate and timely dissemination of information and messages to field units.
• Update and track information on computerized and/or printed forms and perform general clerical duties.

The Aviation Department is a 24-hour per day, 7-day per week operation. Employees are required to work evenings, nights, weekends, and holidays. Vacation and shift assignments are determined by seniority which will require working 2nd or 3rd shift for an indefinite amount of time.

IDEAL CANDIDATE

• Able to remain calm and exercise considerable judgment while making decisions in emergency situations.
• Able to multitask.
• Able to listen carefully and identify key information from callers.

SALARY

Pay Range: $22.08 – $35.96 per hour.

Hiring Range: $22.08 – $32.62 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience in the operation of two-way radio and/or telephone switchboard equipment, OR
• One year of customer service experience in a high volume, telephone-based customer contact center providing seamless service and improving operations/efficiencies.
• Including some experience in general typing and clerical work.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• The City job description can be found here .
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

Preferred Qualifications

The minimum qualifications listed above, plus:

• Able to type 35 wpm.
• Fluency in a secondary language.

RECRUITMENT DATES

Recruitment closes November 6, 2023. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Aviation Dispatcher, JC:24100, ID# 52102, 10/23/2023, USM, SA, Benefits: 003

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.