NLB Services Hiring for Customer Service Representative at Plano, TX Full Time

Role: Customer Service Representative

Location: Plano, TX:- 6600 Chase Oaks Blvd., Suite 190 Plano, TX 75023

Shift Timings: 8:00 AM -8:00 PM EST (Any 8 hours as per the client’s requirement)

Responsibilities

• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

• Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.

• Thoroughly documents all contacts and conversations; follows up as required.

• Works with other departments to complete customer requests as needed, and minimize escalations.

• Gains proficiency in various administration and automated workflow systems.

• Processes complex and varied service requests.

• Represents Client with professional pride to internal and external customers.

• Consistently meets/exceeds set quality and productivity metrics.

• Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications

• High School diploma or equivalent.

• Up to 1 year experience with call center or customer service experience/training.

• Fundamental computer knowledge and maneuverability within window applications.

• Basic understanding of Microsoft office suite, specifically Word and Excel.

Preferred Qualifications

• Associates degree preferred.

• General understanding of life and health insurance, retirement, annuity and investment products a plus.

• Experience working within a computer mainframe a plus.

Behavioral & Leadership Competencies

• Ability to maintain confidentiality of customer and company information.

• Ability to work independently and seek additional opportunities when able.

• Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level

• Good verbal and written communication skills