Boston Health Care for the Homeless Program Hiring for Clinical Team Coordinator at Boston, MA Full Time

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video

Job Summary:

Boston Health Care for the Homeless Program (BHCP) is seeking a new Clinical Team Coordinator to lead a group of 7+ care coordinators and/or case managers on our Behavioral Health Community Partners Teams. The Clinical Team Coordinator will be responsible for connecting highly vulnerable and homeless individuals experiencing mental illness and/or substance use disorders with behavioral health, primary care, and social determinants of health supports.

Hours: Full-time; Monday-Friday, 8am-4:30pm

Responsibilities:

• Oversee outreach, enrollment, and ongoing case management for one of our Behavioral Health Community Partners teams.
• Identify appropriate services to address social determinants of health, strategically implement a care plan for behaviorally and medically complex patients as well as collaborate and communicate with other care team members; support completion of patient Comprehensive Assessments and Care Plans in a timely manner in accordance with MassHealth requirements.
• Orient and train staff members to BH CP processes, requirements, and practices; manage team performance on metrics such as hospital discharge follow up.
• Work closely with care coordinators employed by BHCHP as well as other homeless service organizations; work with senior administration to support quality improvement projects around acute care utilization, quality metrics, disease indicators; support staff trainings.

Qualifications:

To succeed in this role, you’ll bring strong leadership skills, clinical skills, and have the confidence to collaborate within a cross sector team that is based in various locations across Boston, providing feedback regarding population health. You must have experience caring for underserved populations, navigating homeless/housing services and the health care system. Supervisory experience is strongly preferred. In addition, we’re looking for a candidate who will:

• Manage data ing and monitor program metrics for the team
• Cover team vacancies, provide direct patient care
• Provide timely and insightful feedback to care coordinators to help them with their challenging jobs of caring for vulnerable members of our community; provide as-needed staff training on core competencies
• Lead regular team meetings; direct team flow to meet quality and program expectations Strong problem solving and communication skills (written and oral)

Education and background:

• At least two years of relevant professional experience and hold one of the following qualifications:
• licensed registered nurse (RN) with BH expertise; licensed independent clinical social worker (LICSW); licensed mental health counselor (LMHC); licensed marriage and family therapist (LMFT); licensed alcohol and drug counselor I (LADC I); licensed psychologist; licensed certified social worker (LCSW); licensed rehabilitation counselor; or registered occupational therapist.

Benefits:

• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of $7,500 added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we’d love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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