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Customer Services & Support
Divergent Marketing Solutions Inc Hiring for Customer Service Coordinator at Torrance, CA Full Time
We are seeking a Customer Service Coordinator to join our team! The Customer Service Coordinator will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities are a major plus for the role but are not necessary to apply.
Customer Service Coordinator Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Conduct market research in surrounding office location areas
Customer Service Coordinator Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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