CircleLink Health Hiring for Clinical Operations Associate at Atlanta, GA Full Time

CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.

Your Impact On Our Mission:

As a Clinical Operations Associate you will support our network of clinicians and phone enrollers as they provide preventive health coaching to patients nationwide. Our remote staff utilizes in-house software and other technology tools to provide an industry-best experience for patients and the practices we partner with.

Your day to day will be…

• Addressing questions and concerns from our community of remote nurses and care team members nationwide
• Updating our knowledge-base software to provide continual self-service support
• Working cross-functionally to help provide input on software changes and improvement
• Track trends and data to make informed improvements to our support function
• Helping with other business tasks as needed from CircleLink

Requirements

Required Skills and Abilities:

• Passion for improving healthcare
• Adaptable and able to work in a dynamic work environment
• Empathy for both patients and clinicians
• Initiative to act independently and create scalable processes where none exist
• Values action over words and proposing solutions over voicing concerns
• Professional but compassionate communication style while calling, messaging, and emailing with our clinical and non-clinical team
• Fluent/Native English is a must

Education and Experience:

• 2-3+ years’ experience, preferably in healthcare (non-healthcare experience also considered)
• Experience in a hyper growth and/or start-up environment

Benefits

Benefits:

• Unlimited PTO
• 401(k) and shares in the company
• 95% health insurance coverage (Medical, Vision, and Dental)
• Meaningful work improving the lives and health of vulnerable patients nationwide
• Remote work environment that allows you to work from anywhere.
• International and diverse work atmosphere
• Awesome co-workers!

Salary Range:

$45,000-$50,000 per year, based on experience.

• About CircleLink Health:**

CircleLink’s technology platform plus nurse network provides chronic condition telephone coaching on behalf of doctors. We also drive up to $10B of new reimbursements to practices and have been growing nearly 20% monthly. From the start, we’ve believed patients benefit most from personalized and provider-led follow-up between visits. Our award-winning chronic and behavioral condition coaching platform, manned by our amazing registered nurse network drives improved health and significant new provider profits.

Investors include Fresco Capital, the Founder/CEO of Clover Health + founding board member of Flatiron Health, and Blue Cross Blue Shield. We work remotely and out of New York City. Our customers are nationwide and we offer a fun team plus the chance to significantly contribute to products already used by patients and doctors at top institutions (e.g., Johns Hopkins, Yale-New Haven Hospital, Emory and Tulane Medical Center).