GetIt Recruit – Administrative Hiring for Remote Customer Service Representative at Austin, TX Full Time

Position Overview

Are you passionate about providing top-notch customer service and satisfaction? Join our team as a Remote Customer Service Representative. In this role, you will have the opportunity to assist Medicaid providers and clients by addressing inquiries related to eligibility, medical claims status, and program details. We are dedicated to providing strategic solutions to businesses of all sizes and partnering with our clients and candidates to achieve exceptional results.

Key Responsibilities

Promptly and courteously respond to phone inquiries

Assist Medicaid providers and clients with questions and concerns

Facilitate problem resolution in a timely manner

Accurately document all interactions in online logs

Transfer callers to other Call Center units when needed

Meet individual performance standards and metrics

Perform any additional duties assigned by management

Maintain strict adherence to attendance and performance metrics

Requirements

Be available for any 8-hour shift between 7 am and 7 pm

Schedule changes cannot be accommodated during the first 90 days

Preference for location in Austin, TX, remote work contingent on business needs and performance, with possibility of transitioning to onsite in the future

Join Our Team

Embark on your career journey with us! We invite you to explore the opportunity of becoming a Remote Customer Service Representative with our organization. To learn more about the position and apply, please visit our website at Company Website. We value diversity and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. As required by federal law, all hires must verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification documents upon hire.

We eagerly look forward to welcoming you to our team and working together to achieve success!

Employment Type: Full-Time