This Is Voice Hiring for Customer Service Representative at Santa Ana, CA Full Time

As a Customer Service Representative at This is Voice, you will play a critical role in ensuring our customers have a seamless and satisfying experience with our products/services. You will be responsible for delivering exceptional service, addressing inquiries, resolving issues, and maintaining a positive and professional rapport with our valued clients. If you are passionate about customer satisfaction and possess excellent communication and problem-solving skills, we encourage you to apply.

Key Responsibilities:

• Customer Interaction: Engage with customers via phone, email, chat, or in person to provide information, answer questions, and resolve issues professionally and courteously
• Problem Resolution: Listen to customer concerns, identify their needs, and work to find solutions or escalate issues to the appropriate department, ensuring timely and effective resolution
• Documentation: Accurately and thoroughly document customer interactions, feedback, and complaints in our customer management system
• Compliance: Ensure adherence to company policies, procedures, and ethical standards while delivering service to customers
• Team Collaboration: Collaborate with colleagues to share knowledge, assist with complex issues, and ensure a seamless customer service experience

Requirements

• Strong communication skills, both written and verbal
• Proficiency in using customer service software and computer systems
• Excellent problem-solving skills and the ability to handle challenging situations with a positive attitude
• Empathy, patience, and a genuine desire to help customers
• Attention to detail and strong organizational skills
• Ability to work in a fast-paced and sometimes high-stress environment

Benefits

• Competitive Salary
• Health Insurance
• Retirement Plans
• Paid Time Off (PTO)