Uber Hiring for Customer Support Specialist at Phoenix, AZ Full Time

You are a highly motivated problem solver. People tend to describe you as a hard worker – but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues as efficiently, politely, and professionally as possible. You are eager to learn and grow, and understand that providing excellent customer service means challenging your understanding of quality support and being willing to take a new approach.

Calm under pressure – you can easily diffuse a situation through your tact and presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and use good judgment. You excel as a communicator (both written and verbal) and you love to share what you learn. Sound like you?

What You’ll Do

• Be An Owner. Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Assist customers via phone and email with order or trip issues/updates, technical problem solving, product questions, and account inquiries.
• Quickly address, solve, and track all customer support requests using a variety of tools
• Solve problems and address unsatisfactory consumer experiences with ownership.
• Change course as priorities shift in real time with new inbound issues.
• Keep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams.
• Care about individual consumer experiences. Solve each issue individually but with the same quality, creativity, and thoughtfulness. And lastly, be willing to grow within your role by learning and trying new things and suggesting ways we can continue to improve the consumer experience.

Basic Qualifications

• Experience in Customer Service/Support
• Communicate efficiently and effectively to solve customer concerns.

Preferred Qualifications

• Highly motivated problem solver with an ownership mentality.
• Empathetic and love resolving issues as efficiently, politely, and professionally as possible
• Willing to go above and beyond in an effort to deliver a world-class customer experience
• Comfortable and personable when handling customers via phone or email
• Comfortable using multiple platforms and tools to identify issues and possible resolutions.
• Exceptional communication skills & an effective communicator, verbal & written.
• Excellent Team player
• An infectiously positive attitude and drive to win; hustle with determination.
• A genuine passion for Uber and exceptional customer support experiences.
• Problem Solver, ability to evaluate information or situations & provide creative solutions to complex problems.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

For Phoenix, AZ-based roles: The base hourly rate amount for this role is $19.75 per hour.

You will be eligible to participate in Uber’s bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.