Realise Recruitment Hiring for Customer Service Advisor – Part Time at Edinburgh Full Time

Customer Service Advisor – Part Time

Part time, 23 – 30 hours per week

We are looking for a part time Customer Service Advisor / Call Handler for our client who are based in Edinburgh. They are a very large company who continue to grow, hence the reason for them to increase the headcount in their customer service team.

They can be flexible on work hours and they are open between the hours of 8am – 5.30pm, so your week could look something like, for example, 9.30am – 2pm Monday to Friday, or perhaps 3 full days per week. This is all negotiable and up for discussion.

Role Responsibilities:

• Answering incoming calls and ensuring excellent customer service throughout
• Directing calls to the relevant departments or passing on messages
• Logging customer callouts into the service system
• Building rapport with customers by being professional and helpful, and flagging any customer concerns with the team
• Updating and maintaining customer records
• Carry out other administrative duties as required

Skills & Experience:

• Previous experience within a customer service or call centre environment
• Outstanding communication skills, both verbal and written
• Able to work in a fast-paced environment
• An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
• Good understanding of Outlook and IT/database systems

The hourly rate for the role is currently £10.90 per hour, which will again rise when the next Real Living Wage increase comes into effect.

Applications will be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided. Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression.