Tracer Hiring for Sr, Account Manager, Install Base Full Time

Tracer, the leader in brand protection, enhances the customer experience of corporate brands by eliminating brand misuse and fraud across the modern, digital universe. Powered by our patent-pending Tracer® technology, we trace analyze and remove the illicit use of intellectual property within all digital channels, including mobile apps, social media, websites, paid search, marketplaces, and Web3. Tracer also proactively secures brands by providing domain registration solutions for traditional and blockchain domain name portfolios.Founded in 2012, Tracer has deep roots in applying technical innovation and intellectual property law to secure brands and reduce fraud. Many of the world’s largest companies, including those in finance, technology, gaming and Web3, trust Tracer. Visit www.tracer.ai for more information.

The Sr. Account Manager role will be responsible for supporting Tracer’s existing customer base, working closely with our customer success and product teams to help customers get more value from Tracer’s products and services, leading to incremental revenue growth. You will work closely with our customer’s executive and operational teams to strengthen and deepen Tracer’s relationships, working to uncover new use cases and sales opportunities including upselling existing brand protection offerings along with cross selling new products. You will operate at Sr. executive levels, conducting requirements gathering, drafting proposals and delivering business case justifications for new and expanding programs.

The successful candidate will have demonstrated success in enterprise software and services sales, with a track record of growing customer accounts via new product sales and expansion of existing product and services engagements. The right blend of customer obsession, innovative thinking, delivering results and ownership are critical to the success of our customers and this role.

Responsibilities

• Develop new pipeline opportunities within a set of named install base accounts.
• Expand Tracer’s executive and operational reach within the named accounts to educate, consult and deliver innovation brand protection and intelligence programs.
• Deliver results, including exceeding revenue growth, new product adoption and other KPIs.
• Work effectively with program managers, legal counsel, technical specialists and finance to shape and deliver programs and customer success.
• Work closely with the broader Tracer team including customer success leaders, solution engineers, product management/marketing, inside sales, marketing, executives and finance.
• Develop and lead new and innovative account-based marketing initiatives to build thought leadership for Tracer across complex enterprises.
• Continuously learn about Tracer’s offerings, market trends and success stories that will enable our customers to move faster to prevent brand misuse and capture new and expanded revenue opportunities.
• Provide post-sales and customer support working closely customer success.

Requirements

5+ years of relevant experience selling complex enterprise application software, SaaS and/or PaaS.

• Experience selling brand protection and/or security solutions including phishing, preferred.
• Strong track record of exceeding revenue targets and other KPIs including new product sales.
• Proven success of working with Fortune 1000 customers.
• Experience working in fast growing and/or start-up software/services companies preferred.
• Outstanding presentation skills to executive, business, and technical audiences.
• Exceptional problem solving and consultative selling skills.
• Ability to work in an independent, collaborative, and fast paced environment.
• Bachelor’s degree in science, technology, engineering, math, or equivalent experience preferred.
• Ability to travel regionally as needed.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; 10 paid holidays; 20 days paid time off; parental leave; employee assistance program; and our “Flexible Friday” program gives you the ability to focus on work with no internal meetings every Friday, plus the ability to take 1 Friday off every month. Other company benefits may vary based on location..

At Tracer, we strive to build a flexible environment and diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Tracer is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.