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We are looking for enthusiastic individuals to join our team as Ground Staff in Kolkata. This role is vital in ensuring smooth airport operations and providing excellent service to passengers.
**Key Responsibilities:**
– **Customer Service:** Assist passengers with check-in, boarding, and other inquiries, ensuring a pleasant travel experience.
– **Baggage Handling:** Manage and oversee the loading, unloading, and transportation of passenger luggage, maintaining efficiency and care.
– **Check-In Procedures:** Verify passenger documents, issue boarding passes, and ensure all check-in requirements are met promptly.
– **Support Team Operations:** Collaborate with other ground staff and departments to maintain effective communications and operations.
– **Safety Compliance:** Follow all safety regulations and procedures, ensuring a safe environment for passengers and staff.
– **Problem Resolution:** Address any passenger issues or complaints promptly and professionally, providing solutions where possible.
**Required Skills and Expectations:**
Candidates should have completed at least the 12th grade and possess strong communication skills. A friendly and approachable demeanor is essential for interacting with passengers. Basic computer skills are required to handle check-in and ticketing systems effectively. Candidates should demonstrate good teamwork abilities and be willing to work in a fast-paced environment. A strong focus on customer satisfaction and problem-solving skills will contribute to success in this role. Flexibility in working hours is expected, as shifts may vary. Previous experience is welcome but not mandatory; freshers are encouraged to apply.
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Experience
0 – 6 Years
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No. of Openings
159
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Education
12th Pass
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Role
Ground Staff
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Industry Type
Aviation / Airline / Aerospace
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
Kolkata
