Innova Solutions Hiring for Customer Service Representive at Cary, NC Full Time

As a Customer Service Rep I you will be:

Essential Functions:

Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.

May schedule field service repair calls. Handles requests for additional company materials.

Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems.

Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work.

The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.

The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.

Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.

Identify and adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.

Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

This is full-time, contract opportunity.

Requirements:

High School Diploma or GED with minimum of Associate degree preferred.

Experience working with management information systems to effectively address customer needs.

Proficiency in Microsoft applications.

Excellent verbal and written communications.

Professional telephone manner.

Strong attention to detail.

Customer Service (Call Center) Experience Preferred.

Medical office experience / knowledge of medical terminology preferred.

Schedule: 1st Shift: (Monday-Friday) Between 8am – 8pm

Duration: 6 Months

Location: Cary, NC

Pay Rate: $19 – 20/hr.

• Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C.

• 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.