Diamond Delivery is Looking For Customer Service Representative at Surrey, BC Full Time

Diamond Delivery in Surrey, BC is seeking a Full-time or Part-time Customer Service Representative to join our team! Our rapidly growing business is looking for hardworking, motivated, friendly individuals who have a passion for delivering exceptional customer service.

An example of duties include; answering a high volume of inbound calls, order entry, customer service resolutions, driver paperwork maintenance, customer rate quotes.

Desired qualifications:

• Previous inbound call-centre experience
• Excellent customer service skills and a positive attitude
• Ability to multi-task and to thrive in a fast-paced environment
• Capable of maintaining a calm & collected demeanor when under pressure
• Motivated to find solutions to challenges that occur, with a focus on follow-through
• Exceptional communication skills
• Strong computer skills with a minimum keyboarding speed of 35 WPM

Industry knowledge would be an asset, although training will be provided. We offer a competitive wage based upon experience with benefits after 3 months to full time employees.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Please send resume to [email protected].