Case Manager III Full Time

About The Position

Requirements

• A minimum of four years of experience performing social service casework services equivalent to a Case Manager II at Housing Matters in an exceptional manner exceeding all standards and abilities,
• OR
• A Master’s Degree in social work, social welfare, human services, or one of the social or behavioral sciences plus two years of social service casework experience.
• Possession of a valid California Class C Driver’s License or must be able to provide suitable transportation that is approved by the organization may be required for certain positions.
• Thorough knowledge of:
• Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors which influence individuals and/or households experiencing homelessness.
• Principles of human behavior and development and psychological defense mechanisms.
• Reactions to stress.
• Community health, welfare, social, and legal support systems, and other resources available to clients.
• Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files.

Nice To Haves

• Bilingual English and Spanish speaking preferred

Responsibilities

• Perform intake interviews, and assessments, and assist participants in developing individual case plans.
• Facilitate participants’ pathway to permanent housing in coordination with other programs, agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in the overall administration of the program.
• Perform other duties as assigned.
• Perform the most complex and specialized casework services with considerable independence.
• Deal with crisis situations.
• Provide leadership and consultation to other case managers in casework concepts and methodology.
• Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
• Establish and maintain effective working relationships with others, including clients, family members, and others who may be under distress or duress.
• Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.
• Facilitate maximum client participation in service plans.
• Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations;
• Prioritize and respond to demands of caseload in a prompt and efficient manner.
• Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.
• Maintain current and accurate records.
• Learn complex regulations, policies, and procedures and apply them appropriately in management of assigned caseloads.
• Work effectively under pressure and deadlines.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements

Benefits

• 6 Medical plans – 100% employee coverage
• Dental – 100% employee coverage
• Vision – 100% employee coverage
• Life insurance (UNUM) – 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) – 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays
• Regular hours are Monday through Friday.