Luminator Technology Group Hiring for Customer Service Representative at Plano, TX Full Time

Job Status: Full-time

FLSA Status: Non-Exempt

s To: Manager, Customer Service

Division: LMT

Amount of Travel Required: 0%

Work Schedule: M-F

Positions Supervised: 0

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries. Luminator is seeking to fill our full-time Customer Service Representative role to join our growing and dynamic Customer Service team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

The successful Customer Service Representative (CSR) candidate will be part of a team working to expand a strong and proven concept that has solid growth potential, with the opportunity to create substantial shareholder value. You will be responsible for providing administrative support to various departments while serving as the primary point of contact for customers, vendors, and suppliers. You will possess strong communication skills, attention to detail orientation, and a vast understanding of procurement policies and procedures.

Why Work at Luminator?

Luminator possess great company culture! We offer a competitive total compensation package, including annual incentives. We offer a generous PTO plan, plus 8 paid company holidays, and 3 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options as well as earning time off on your first day! In this role, you’ll be part of a team that is building an inclusive and diverse culture of excellence! This role will be integral in setting the tone and culture at Luminator.

ESSENTIAL FUNCTIONS:

The successful candidate will have the ability to challenge the organization effectively, resolve problems, and willing to provide a hands-on approach in finding solutions. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations are available to qualified individuals with disabilities in performing the essential functions.

• Confer with customers by telephone or email to provide information about products or services; take or enter orders; cancel accounts; or obtain details of complaints.
• Keep records of customer interactions/transactions: details of inquiries, complaints, or comments along with actions taken.
• Check to ensure that appropriate changes were made to resolve customer issues.
• Contact customers, vendors, or suppliers in response to inquiries and/or notifying them of claim investigation results along with any adjustments if applicable.
• Manage and execute customer’s purchase orders.
• Assist the operations team in the execution of contractual obligations on simple contracts.
• Create and manage customer RMA requests, prepare quotes, and cost s.
• Work with the various departments to achieve on-time delivery and/or RMA return objectives.
• Process and manage Field Service requests for materials or billing.
• Set up new customer accounts utilizing current initiation processes.
• Access Customer Portals and update as required.
• Respond in a timely manner to customer requests.
• Exhibit a customer-oriented approach entering and monitoring all customer orders while initiating change when deemed necessary.
• Ensure that the customer’s purchase order agrees with the Luminator quoted information.
• Interfaces with internal groups (Planning, Production, Purchasing Receiving, Shipping, Repair, Quality, Finance, etc.) to ensure customer requirements are met on time.
• Initiate RMAs and resolve credit and return issues.
• Update, generate and distribute weekly s as required.
• Oversee, track, and implement the change order process.
• Provide inputs to material forecast initiatives.
• Coordinate with Sales and customer for any content related information required from End User.
• Other Duties as assigned.

QUALIFICATIONS:

The Customer Service Representative will be an experienced candidate who can successfully lead as a very hands-on CSR to scale for additional growth and maximize potential.

This candidate will possess:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Understanding written sentences and paragraphs in work-related documents.
• Talking to others to convey information effectively.
• Actively looking for ways to help people.
• Minimum 1+ years of experience in customer service using Microsoft Office suite, with emphasis on Excel, required.
• High School diploma or equivalent required.

ADDITIONAL PRIORITIES:

The Customer Service Representative will prioritize and broadly execute the following:

• Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.
• Ability to prioritize and manage projects to ensure all deadlines are met is essential.
• Ability to discuss goods or services with customers or patrons.
• Ability to respond to complaints or issues related to business operations.
• Ability to work independently and meet deadlines in a fast-paced team environment.
• Ability to work efficiently and accurately with details and fluctuating work volumes.

LOCATION:

Plano is a city in the state of Texas, just north of downtown Dallas. It is a hub for many corporate headquarters and has been rated by Forbes as the safest city in 2011. Plano has many visitors, 80% of which are business travelers. The Preston Road area is home to major corporate headquarters of Fortune 1000 companies which have brought thousands of jobs to the area.

Plano has two major space reserves: Arbor Hills Nature Preserve (200 acres) and Oak Point Park & Nature Preserve (800 acres). Bob Woodruff Park and Oak Point Park are connected by biking trails providing an abundance of outdoor recreation for families in Plano. These parks also include activities such as zip lining and Tarzan swings. They have five recreation centers that feature pools, dog parks, and amphitheaters for entertainment. This represents 84 parks. They feature an annual balloon festival every September that draws thousands.

Collin College has two campuses in Plano. Southern Methodist University (SMU) and Dallas Baptist University also have campuses in Plano. There are 70 public schools and 16 private schools. Plano has more graduates than other comparable communities in Texas, graduating 93% of their classes, and score 18 percentage points higher than the same population in Dallas. Many graduate as National Merit Scholars.

Plano is served by the Dallas Area Rapid Transit (DART). They provide commuter services via bus and light rail systems. The system is used by 1% of the population.

As far as arts, culture, and entertainment, Plano is home to over 700 restaurants. There is a thriving downtown scene that is rated in the top ten within the country. This includes new office spaces as well as major retail establishments. Plano is a major, busy, bustling city and one of the best places in the United States to live.

LUMINATOR TECHNOLOGY GROUP IN THE NEWS:

June 2022

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Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees, as a condition of employment Luminator Technology Group will require a negative drug screen as a pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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