Prescure Communications Hiring for Customer Service Representative at Miami-Dade County, FL Full Time

As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about our products, services, and policies
• Assist customers with order placement, tracking, and returns
• Resolve customer complaints and concerns effectively and efficiently
• Document all customer interactions and maintain accurate records
• Collaborate with internal teams to address customer needs and improve the overall customer experience
• Identify opportunities to upsell or cross-sell additional products or services
• Stay updated on product knowledge and industry trends to better serve customers

Requirements

• High school diploma or equivalent (college education preferred but not required).
• Excellent verbal and written communication skills, with a friendly and professional phone presence.
• Quick learner, able to adapt to new processes and procedures.
• Basic computer skills and familiarity with customer service software (previous experience is a plus).
• Strong interpersonal skills and a genuine desire to assist and engage with customers.