AndHealth Hiring for Patient Engagement Specialist at Indianapolis, IN Full Time

We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an

onsite position located at our Health Center partner site in Indianapolis, Indiana.

Key Deliverables:

• Ensure superior medication access for patients living with chronic health conditions.
• Eliminate the barrier to patients accessing specialty care and specialty medications.
• Identify and enroll patients in appropriate copay cards, patient assistance programs, or other mechanisms to decrease the cost burden.
• Routinely communicate with patients to ensure improved health outcomes by reducing barriers and improving adherence.
• Identify and implement mechanisms to reduce Social Drivers of Health.

What you’ll do in the role:

• Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.
• Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.
• Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.
• Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.
• Complete routine reassessment of patients’ medication utilization and identify concerns or side effects patients may be experiencing.
• Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.
• Assist patients with scheduling prescriptions, fills, or deliveries.
• Document all patient communication in specialty pharmacy software.
• Generate s routinely to identify new patients, upcoming medication needs, and adherence-related data.
• Room patients who attend visits in person, collecting vitals, and updating labs, pharmacy, and other pertinent health information.
• At the end of in person visits, ensure that patients obtain labs while onsite, schedule follow up appointments, and have printed orders for other tests such as chest x-rays or bone scans.
• Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.
• Assist patients with installing and logging into the AndHealth app on their mobile device.

Education & Licensure Requirements:

• Bachelor’s degree is preferred.
• Certified Pharmacy Technician (PTCB or ExCPT) or Registered Nurse is required.
• Must be willing to obtain and maintain licenses or certifications in multiple states.

Other Skills or Qualifications:

• Three years of pharmacy or nurse navigation experience is preferred.
• The position may require some travel. Must be willing to travel and have reliable transportation.
• Must be organized and able to work independently.
• COVID-19 vaccination is required.

About you:

• You show up for work wanting to help build a great company.
• You bring a servant-leader approach to your interaction with everyone.
• You are energetic, positive, and kind, and you help make working at AndHealth fun.
• You have excellent written and oral communication skills.
• You have a strong sense of ownership behind the work you create and execute.
• You are comfortable with technology and learning new systems.
• You thrive when collaborating with others from multiple organizations.
• You have strong attention to detail and can handle multiple things simultaneously.

About Us:

• We’re invested in improving patients’ lives, and we’re equally invested and supportive of our people.
• We’re a fun and ambitious start-up with a culture that takes on big things, takes risks, and learns quickly.
• We demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• We have a team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We strive to manage our company skillfully, rewarding and promoting the right people and things, demonstrating a good kind of ambition, and valuing judgment, balance, and character.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.

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